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Warranty disputes between Linus opinion why it does not require a warranty and the actions of support speak for themselve (which I can partly vouch for.)
Context: Ordered a mousepad, a hoddie and a shirt.
Received a mousepad, deskpad and a shirt.
Contacted support. They send the missimg hoodie for free. It arrived but with a hole in the sleeve. I asked if they want it sent back. They refused and imstead send me a second hoodie (each hoodie is worth about 60€ + shipping + import tax to europe.
Anyway: Community basically demanded a written warranty and Linus caved with the TrustMeBro warranty which is kindly named after his earlier claim of “Trust me, community. If I bleep and backstab you up the outcry would be louder than I can protect against. Literally trust me”. (not a literal quote but the gist of it).
Also he released a tongue in cheek joke shirt with a printed “Trust Me bro” and all following expensive items have this warranty name written.
Take from that what you want. His intentions are good, the actions are even for a tone-deaf like me poorly executed.
If I remember correctly, the community and customers asked if the LTT backpack, with its premium price tag, could have a lifetime warranty similar to other backpack products. The response from LTT was “No,” and the reasoning behind that answer didn’t really convince people.
I remember Linus saying something to the effect that he didn’t want to put any potential future burden on the LTT business, or his family (I believe Linus’ wife is also a stakeholder in the business) in the event he was not around.
My hot take, I got the sense that Linus believed in the backpack as a good product, but didn’t want to lock himself into supporting it for a long time.
It seems like Linus is slowly having bigger and bigger community reactions like this and this one is significantly bigger than the backpack.
OOTL, what happened with the backpack?
Warranty disputes between Linus opinion why it does not require a warranty and the actions of support speak for themselve (which I can partly vouch for.)
Context: Ordered a mousepad, a hoddie and a shirt.
Received a mousepad, deskpad and a shirt.
Contacted support. They send the missimg hoodie for free. It arrived but with a hole in the sleeve. I asked if they want it sent back. They refused and imstead send me a second hoodie (each hoodie is worth about 60€ + shipping + import tax to europe.
Anyway: Community basically demanded a written warranty and Linus caved with the TrustMeBro warranty which is kindly named after his earlier claim of “Trust me, community. If I bleep and backstab you up the outcry would be louder than I can protect against. Literally trust me”. (not a literal quote but the gist of it).
Also he released a tongue in cheek joke shirt with a printed “Trust Me bro” and all following expensive items have this warranty name written.
Take from that what you want. His intentions are good, the actions are even for a tone-deaf like me poorly executed.
If I remember correctly, the community and customers asked if the LTT backpack, with its premium price tag, could have a lifetime warranty similar to other backpack products. The response from LTT was “No,” and the reasoning behind that answer didn’t really convince people.
I remember Linus saying something to the effect that he didn’t want to put any potential future burden on the LTT business, or his family (I believe Linus’ wife is also a stakeholder in the business) in the event he was not around.
My hot take, I got the sense that Linus believed in the backpack as a good product, but didn’t want to lock himself into supporting it for a long time.