• Appoxo@lemmy.dbzer0.com
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    1 year ago

    Warranty disputes between Linus opinion why it does not require a warranty and the actions of support speak for themselve (which I can partly vouch for.)
    Context: Ordered a mousepad, a hoddie and a shirt.
    Received a mousepad, deskpad and a shirt.
    Contacted support. They send the missimg hoodie for free. It arrived but with a hole in the sleeve. I asked if they want it sent back. They refused and imstead send me a second hoodie (each hoodie is worth about 60€ + shipping + import tax to europe.

    Anyway: Community basically demanded a written warranty and Linus caved with the TrustMeBro warranty which is kindly named after his earlier claim of “Trust me, community. If I bleep and backstab you up the outcry would be louder than I can protect against. Literally trust me”. (not a literal quote but the gist of it).

    Also he released a tongue in cheek joke shirt with a printed “Trust Me bro” and all following expensive items have this warranty name written.

    Take from that what you want. His intentions are good, the actions are even for a tone-deaf like me poorly executed.