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Warranty disputes between Linus opinion why it does not require a warranty and the actions of support speak for themselve (which I can partly vouch for.)
Context: Ordered a mousepad, a hoddie and a shirt.
Received a mousepad, deskpad and a shirt.
Contacted support. They send the missimg hoodie for free. It arrived but with a hole in the sleeve. I asked if they want it sent back. They refused and imstead send me a second hoodie (each hoodie is worth about 60€ + shipping + import tax to europe.
Anyway: Community basically demanded a written warranty and Linus caved with the TrustMeBro warranty which is kindly named after his earlier claim of “Trust me, community. If I bleep and backstab you up the outcry would be louder than I can protect against. Literally trust me”. (not a literal quote but the gist of it).
Also he released a tongue in cheek joke shirt with a printed “Trust Me bro” and all following expensive items have this warranty name written.
Take from that what you want. His intentions are good, the actions are even for a tone-deaf like me poorly executed.
If I remember correctly, the community and customers asked if the LTT backpack, with its premium price tag, could have a lifetime warranty similar to other backpack products. The response from LTT was “No,” and the reasoning behind that answer didn’t really convince people.
I remember Linus saying something to the effect that he didn’t want to put any potential future burden on the LTT business, or his family (I believe Linus’ wife is also a stakeholder in the business) in the event he was not around.
My hot take, I got the sense that Linus believed in the backpack as a good product, but didn’t want to lock himself into supporting it for a long time.
OOTL, what happened with the backpack?
Warranty disputes between Linus opinion why it does not require a warranty and the actions of support speak for themselve (which I can partly vouch for.)
Context: Ordered a mousepad, a hoddie and a shirt.
Received a mousepad, deskpad and a shirt.
Contacted support. They send the missimg hoodie for free. It arrived but with a hole in the sleeve. I asked if they want it sent back. They refused and imstead send me a second hoodie (each hoodie is worth about 60€ + shipping + import tax to europe.
Anyway: Community basically demanded a written warranty and Linus caved with the TrustMeBro warranty which is kindly named after his earlier claim of “Trust me, community. If I bleep and backstab you up the outcry would be louder than I can protect against. Literally trust me”. (not a literal quote but the gist of it).
Also he released a tongue in cheek joke shirt with a printed “Trust Me bro” and all following expensive items have this warranty name written.
Take from that what you want. His intentions are good, the actions are even for a tone-deaf like me poorly executed.
If I remember correctly, the community and customers asked if the LTT backpack, with its premium price tag, could have a lifetime warranty similar to other backpack products. The response from LTT was “No,” and the reasoning behind that answer didn’t really convince people.
I remember Linus saying something to the effect that he didn’t want to put any potential future burden on the LTT business, or his family (I believe Linus’ wife is also a stakeholder in the business) in the event he was not around.
My hot take, I got the sense that Linus believed in the backpack as a good product, but didn’t want to lock himself into supporting it for a long time.