• Transient Punk@sh.itjust.works
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    1 year ago

    Companies NEVER care about their customers. They care about profit.

    Sometimes, it is profitable to be considerate of the consumers, but when customers are willing to give a company money despite their bad practices, they will always prioritize profit.

    • Onycho@discuss.online
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      1 year ago

      That’s the problem, if at least a part of us would start to punish companies, not with comments or bad reviews but with their actual wallet, and instead “reward” them for customer friendly behavior, the industry as a whole would be in a faaaaar better state.

      • butterflyattack@lemmy.world
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        1 year ago

        I think maybe it requires legislation or a change in systems. It’s not really feasible to rely on millions of individual customers coming together to punish bad companies, it just doesn’t seem to happen effectively or make a significant impact.