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Nemeski@lemm.ee to Technology@lemmy.worldEnglish · 10 months ago

Most consumers hate the idea of AI-generated customer service

www.techspot.com

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Most consumers hate the idea of AI-generated customer service

www.techspot.com

Nemeski@lemm.ee to Technology@lemmy.worldEnglish · 10 months ago
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A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
  • Buttons@programming.dev
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    10 months ago

    This is how companies that don’t have competition act. This is how most companies act. We need more anti-trust enforcement.

    • DrElementary@lemmy.world
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      10 months ago

      This is how companies act even if they have competition. Because the competition is doing it, too.

    • LordCrom@lemmy.world
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      10 months ago

      The worst is the "in order to free up queue space, please try your call another time. Hangs up "

      • coronach@lemmy.sdf.org
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        10 months ago

        I’ve not heard of that before. That’s insane.

        • LordCrom@lemmy.world
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          10 months ago

          Gov agencies that don’t like answering questions do this a lot.

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