Google can keep a phone if you send for repair with non-OEM parts (Update: Changing policy)
www.androidauthority.com
In its terms and conditions, Google said it could keep devices sent in for repair if they have a non-OEM part. This will be changed now.

“please don’t buy our phones”

  • Potatos_are_not_friends@lemmy.worldEnglish
    341·
    5 months ago

    In 2020 (?) joined that Google One program where the promise was you pay a monthly fee and every two years, you get a new Pixel phone “for free”. Not the latest, but last gens model. It looked really good on paper.

    I’m cheap. I did the math and it cost less to do this than buy used from Swappa. And knowing Google’s awful track record for customer service and killing products, I joined fully aware to keep my expectations low.

    After 2 years, I was eligible for an upgrade. And the program changed. It was no longer a monthly fee, but pay $500 for a new phone. And worse, that Google phone died two months after the warranty ended. Google wanted to charge me $300 to repair the phone.

    If you buy anything Google, keep your expectations down. Like really down.

  • Railcar8095@lemm.eeEnglish
    162·
    5 months ago

    Unpopular opinion: instead (or aside) from being upset at Google, you should be upset at the legislative framework that makes companies think they can get away with this

  • limerod@reddthat.comMEnglish
    61·
    5 months ago

    Google: You owe your phone so long as you don’t replace parts not from us and bring it for service. If you do it’s ours, forever! Even though, we take your money in the 1st place!